Return Policy
Return & Refund Policy
We want you to love what you ordered! If you’re not completely satisfied, you have 30 days from the date of delivery to return your item.
Return Eligibility
To qualify for a return, your item must be:
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In its original, unused condition and original packaging.
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Accompanied by a receipt or proof of purchase.
Shipping Costs
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Customer Responsibility: Customers are responsible for the cost of return shipping.
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Damaged or Incorrect Items: If your item arrives damaged, defective, or isn't what you ordered, we will cover the return shipping costs and ensure you receive a replacement or full refund. Please contact us immediately with a photo of the damage.
How to Start a Return
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Contact us at info@filigranist.com to request a return authorization.
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Once approved, we will provide the return shipping address.
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Package the item securely and ship it back using a carrier of your choice. (We recommend using a trackable shipping service).
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-10] business days.
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Please note that shipping fees from the original order are non-refundable.